Once you have chosen the pieces you would like to order, and you have completed checkout, you will receive an automatic email that includes your order number (e.g. PB3257). 

The next step is to send over the reference photos you would like us to use when creating your custom charms! It is best to select a small number of the best photos you have that clearly show the main features of your pet you would like recreated. For example, if your cat has a specific marking on his back, be sure to show that in the photo!

We also recommend you describe in detail any of the main features you wish to highlight on the piece in your accompanying email. If colours are difficult to distinguish we also suggest that a brief description is included.For more information on how to choose your reference photos, you can read more information on our reference photos guide, where you can see some example images along with more of our custom work! If you have chosen to order a dream custom necklace or bracelet, this means that you get to choose the overall look and design of your final piece as well! Please also make sure to include your ideas for the colour schemes and theme of the final piece in your reference photo email! These will help us in the drafting and moodboarding phase (Step 7)! Please also include your wrist size (for bracelets) or your preferred necklace length so we can make sure we get a perfect custom fit for you!

The wait is now over and your order has all our attention in the studio! We start by carefully reading through your accompanying email, making sure we fully understand your preferences and the backstory behind your order. We absolutely love to hear why you have placed your order and why your pets are so special, so definitely share this with us!

After reading your email we take our time looking through your reference photos and  make notes of the key features of each of your pets. This allows us to start creating a mental picture of the finished piece we are going to craft even before the torch is lit so that we can be as accurate as possible during the making process.

From the notes we made earlier, and from the colour information included in your accompanying email, we now move onto choosing the colour of the glass required to create your charm(s)!

With our brand new studio set up, we can easily browse and choose from our library of hundreds of colours of our specialist range of glass rods, choosing the shades and hues that will resemble your pet’s colours as closely as possible.

This is one of our most challenging steps, as the colour of unworked rods can change after they are introduced to the heat of the flame and even during their time in the kiln. This is usually a predictable change but past experience and glass knowledge really is everything here!

Did you know?
We even have to choose which specific thickness of rod is best to use based upon the specific application of the colour within the piece!

We are now at the most exciting stage! We have our colours chosen, an understanding of your pets, and your reference photos on our workshop screen!

The torch is lit! In a similar way you may have seen in our videos on social media, we begin by sculpting the bead onto the mandrel. We then gradually and carefully build up the overall shape of the bead before delicately adding any colour and specific features to the bead that you have requested.

Once the charm is complete, it is then placed inside the kiln, which has a holding temperature of 500 degrees celsius (923 degrees fahrenheit) where it undergoes the annealing process overnight. This process adds strength and longevity to the piece and gives the glass piece a high degree of resilience, making it perfect for use within the final wearable jewellery piece.

If your custom order consists of earrings, a charm necklace or a pearly necklace the piece will now be crafted by hand in our finishing studio.

Once complete and quality checked the piece will be matched with your order form. If you have other non-custom items in your order they will now be combined together ready to be sent to you!

Finally your order will be packaged in our bespoke branded boxes and safely stowed inside our branded mailer. Your label will be printed and will be prepared for collection by our courier via a tracked service. Once collected you will receive an automatic email, which will include tracking information so you can keep an eye on the parcel’s journey to you!

If you have chosen to order a Dream Custom Necklace or Bracelet, we now move onto the drafting stage of your final piece! Using the ideas, themes and colour schemes you included in your original reference email we will put together a carefully curated draft that we feel best matches your preferences and that also creates a balanced and visually pleasing piece! We will then send over a photo of this draft to your email.

You can then let us know your thoughts and if you would prefer to make any changes, substitutions or alterations! This is your custom piece so you are in charge, we just want to make it perfect for you! You can make as many changes as you like until you are in love with the piece! We will send photos to you each time we change the draft.

When you have approved the final piece, it will be finished and packaged as described at the end of step 6!

We absolutely love to see your unique keepsake pieces, so please feel free to share your order unboxing or your jewellery styled to your Instagram & Tiktok to be automatically entered into our monthly Thank you! Contest. Don't forget to tag us!